Frequently asked questions

Select the product you wish to purchase and add it to the basket, then you will need to check out to complete purchase. You will then need to confirm your delivery details and will need to complete payment. Once, payment has been completed, you will receive a notification confirming purchase. A notification will be emailed confirming that the order has been processed. Once we have processed your order, you will receive an email notification with the shipping details.

Here at Tedalphie we guarantee the quality of all watches sold. We provide a one-year guarantee on all new watches sold from the original date of purchase under the terms and conditions of the warranty. Our guarantee excludes wear and tear, loss, theft or damage due to misuse or unauthorised repairs.

You can cancel your order before you receive your shipping confirmation. However, you will not be able to cancel it once the order has been dispatched. Products can only be returned if there is a manufacturer’s defect.