Return Policy

Step 1: Ensure the watch has not been worn or sized. All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc).

Step 2: Please sign-in to your account on Ted Alphie.com. Click on the Completed Orders link on the left hand side under My Account. Find the order containing the items you'd like to return. Click Return Item(s). Select the QTY to return, the Return Reason, and the Return Action requested. If needed, feel to add any notes in the Comments section. Lastly, click Submit Return Request. Note: If you checked out as a guest, please create an account with the email used for your order and your order history will automatically be entered into your account.

Step 3: Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch (including spare links, protective plastic on watches, etc). All returns must be shipped to us in a crush resistant box with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We recommend using standard postal service with trackable delivery confirmation. We encourage you to insure the return shipment to protect yourself against breakage or lost shipments. If returning an international order, please do not ship Fedex or UPS as they could charge Watches.com duties/taxes on the return. These charges would then be deducted from the value of the refund. **Please allow up to 7 business days after Ted Alphie receives your return for your refund/store credit to be issued. Returns are processed in the order they are received. Please ensure that you submit a return request and receive approval before you return your product.